Return Policy

Stock Item Returns:

Product purchased from Vermed, A Nissha Company (Vermed) is eligible for return providing the item is current in our catalog, of existing stock item status, and the integrity of product and packaging have been maintained.

Returns must be within 6 months of invoicing.

Any product with an expiration date must be within 12 months of expiration date on each product.

A 25% re-stocking fee will be applied to all stock item returns. Made-to-order and sterile products are non-returnable

All return freight is the sole responsibility of the customer.

Non-conforming Product:

Vermed will replace all product not meeting industry acceptable quality standards.

Non-conforming product must be reported within 90 days of invoicing.

All non-conforming product must be returned to Vermed, unless otherwise instructed, prior to issuance of account credit.

Replacement of product will require application of credit to the original invoice, and the generation of a new invoice document for replacement product shipped.

Vermed will make arrangements for return delivery on any non-conforming products.

Shipping Discrepancies:

Incorrect product received as the result of a shipping discrepancy must be returned to Vermed, unless otherwise instructed, prior to issuance of account credit.

Replacement of shipping discrepancies will require application of credit to the original invoice, and the generation of a new invoice document for replacement product shipped. Vermed will make arrangements for return delivery on any incorrect product shipped.

Return Goods Authorization:

A Return Goods Authorization (RGA) must be assigned by Vermed prior to any/all product returns. This number may be attained through Vermed Customer Service. The RGA number must be written visibly on the outer packing labels of the returned product. Each box/case returned must be identified with an RGA number to ensure proper identification and accurate account credit.

An RGA number is valid for 45 days from date of issue.

Product Returns are Subject to Inspection:

All returned product must be in original packaging and in re-saleable condition. All product returns are subject to inspection upon receipt, prior to the issue of credit.

Download Our Return Policy

For more information, please contact 1.800.669.6905 or info@vermed.com

 


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